Executive Administrative Assistant

Michelle M. Nelson


116 Dascomb Road


Andover, Ma 01810


(978)314-7125 cell


mmn3371@msn.com


 


Profile


I am a loyal and enthusiastic individual who has the ambition and dedication to succeed in any given environment.  Although I have extensive experience in the business world, I am a quick learner and I am willing and able to rise to any challenge when the situation arises.  I work well on my own or with others.  I am seeking a position where I can develop and excel while giving my best to an employer.


 


Education


Merrimack College Bachelors of Business Administration/Marketing (1989-1993)


Presentation of Mary Academy High School Diploma (1985-1989)


 


Work Experience


Executive assistant to Valerie Previte –Realtor with William Raveis Real Estate and Mathew Previte-Ace Home Medics (January 2016-present) -Scheduling appointment –creating marketing material to better service the customer –mailings to customers –maintaining database of customers –broker tours  -handling customer care –website maintenance for many sites –handling day to day incoming calls –putting together team information for specific properties –assisting with opening and closing business deals  -preparing agreements and making sure all aspects of the deals are handled before closing –billing for Ace Home Medics –maintaining permits with the town for projects


 


Executive assistant to Lisa Johnson Sevajian and Dan O’Connell –Realtors with LAER Realty Partners (January 2015-December2015) -Scheduling appointment –mailings to customers –maintaining database of customers –broker tours  -handling customer care –website maintenance for many sites –handling day to day incoming calls –putting together team information for specific properties –assisting with opening and closing business deals  -preparing agreements and making sure all aspects of the deals are handled before closing


 


Executive Assistant to Deborah Lucci, Realtor with William Raveis (April 2008-December 2014)


-Scheduling appointment –mailings to customers –maintaining database of customers –broker tours


-handling customer care –website maintenance for many sites –handling day to day incoming calls –putting together team information for specific properties –assisting with opening and closing business deals


 


ABC Pediatrics, Administrative Assistant (May 2006-September 2010)


–Assists doctors in opening the office for walk in sick hours –Triaging sick patients –Answering telephones and scheduling appointments  –Verifying insurance coverage  –Obtaining information from parents to better serve the doctors  –Dealing with blood pickups and vaccine retrieval from the Board of Health  –Filing, typing, organizing workspace flow


 


Remax Partners, Secretary/Office Help (January 2004-October 2005)


–Answering telephones  –Scheduling appointments for brokers to view properties  –Photocopying


–Assisting our brokers in data for open houses and showings  –Filing  –Typing  –Organizing records of bought and sold houses


 


Merck Medco Rx Services, Customer Service Representative (January 1993-February 2000)


–Taking 60-80 inbound calls daily  –Order entry and dispatching refill requests to mail order pharmacy


–Educating customers regarding their prescription benefits  –Resolving billing inquiries  –Reviewing and resolving claim issues  –Dealing with insurance companies and coverage for customers medication needs


 


Additional Skills


IT Skills


*Microsoft Internet Explorer   –Microsoft Word  –Excel  –Publisher  –Agent Achieve  –Medrium Database


Systems   –Emdeon Database Systems


 


 


 


Achievements


*Completed Massachusetts Real Estate Salesperson Class *Earned my Massachusetts Real Estate Salespersons License (still active and current


  


 

  • ID#: 101774
  • Location: Andover, MA , 01810

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