Outbound Call Center Team Manager

Team Manager - Outbound Call Demand Generation B2B Appointment Setting - Hi Tech Industry
What do you love about managing a team? Is it watching metrics and KPIs, dials and talk time, and noting when someone is 3 minutes late? Is that why you became a manager?
How about the part where you are coaching and mentoring your employees, developing their skill, helping them build a career for themselves? Taking time to understand what motivates them, gets them up in the morning, what they are working toward?
If you are doing more of scenario one and not much of scenario two, maybe you are managing in the wrong company. Keep reading.
BAO provides cold calling and appointment setting services to the high technology industry. We work with about 150 active clients and 400+ campaigns at a given time.
Our ISRs are ?cut from a different cloth? as this is unlike any sales or call center job out there. There is a level of complexity and sophistication commensurate with the global technology leaders we serve, which means that our Inside Sales Reps must learn several different value propositions, manage multiple client sales rep calendars and handle different prospecting territories within North America.
Our best practices that have made us the industry leader in demand generation are built upon a time-tested methodology requiring skill, intellect, and sheer tenacity. BAO invests heavily in training of ISRs; coaching, learning, and skill development are ongoing and never stop.
We are seeking a Team Manager for our Andover, MA location who is able to understand, lead, and coach his/her ISR team to success. While we have metrics and KPIs to measure performance, we do not manage numbers ? we coach people.
A successful BAO Team Manager is someone who is, above all else, a coach and motivator, and knows how to hold people accountable to their goals. This person must also be humble, hands-on, and coachable as well.
Reporting to the Sr. Director of Delivery Services , the Team Manager has the opportunity to develop our ISRs. Superior leadership skills are key.
Qualities and experience needed:
You are the spark plug that gets the engine going each and every day
You are motivated to be successful through the efforts of others
You understand what makes people tick
You have at least 3 ? 5 years? experience successfully managing front line employees in an outbound calling environment
You are adept at performance diagnosis and able to determine the appropriate remedy
You are collaborative and enjoy working with peers as a team
You possess a high degree of emotional intelligence as well as time management and organizational skills
Ideally, you will have some experience in a multi-client and tech-savvy environment
Initial on-boarding and training will include actually doing the ISR role. It is the best way to learn about BAO?s business, its culture, systems, and the mechanics of the work your team is doing.
Check us out at http://www.baoinc.com/careers
Please apply directly to Henry Glickel ? henry@baoinc.com , 978-763-7263.

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