Senior Program/Project Manager - Client Services

The Senior Program/Project Manager ? Client Services is responsible for implementing and managing all aspects of the services deployment process for both new and existing clients. The individual will interface directly with customer engineering teams, project managers, Client Executives, legal services, operations and similar internal departments to ensure the success of the client's project while making recommendations to improve internal and external processes.
HPE provides market-leading solutions to help organizations all over the world understand the meaning in information. With vast amounts of data being collected, HPE's meaning-based platforms help understand the full spectrum of enterprise information, as well as the relationships that exist within that data. HPE uses innovative pattern-matching technology to help make meaning of these extreme volumes of data, to aid in reducing complexity, and to find value in this data. HPE's Intelligent Data Operating Layer (IDOL) platform allows computers to harness the richness of information, forming a conceptual and contextual understanding of any piece of electronic data, including unstructured information, such as text, email, web pages, voice and video. With HPE, organizations can now process and understand in real time the meaning of 100 percent of structured and unstructured information.
Technical and Skills
Understands general architecture and characteristics of a cloud based SaaS solution
Understands technical design specifications and has the ability to improve them
Deep understanding and experience in program management,
Understands the services and can demonstrate product functionality
Understands and manage the components of running a fiscally successful project
Prepares requirements, Project plans, specifications, business processes and recommendations
Understands client organization's direction, structure, and requirements
Identifies and documents deficiencies and recommends solutions
Develops internal and external meeting objectives and agendas. Prioritizes multiple tasks effectively
Soft Skills
Ability to develop relationships with senior, middle management and individual contributors in the client organization
Serves as the first line of response for client escalations
Anticipates client needs before they arise and presents solutions that encompass issues at hand
Encourages fellow team members to make innovative contributions and embrace new ideas
Recognizes the strengths and weaknesses of each team member
Demonstrates the ability to cooperate with a variety of people and achieve results
BA/BS degree from a top-tier university in an Engineering or Quantitative discipline.
More than 7 years of experience in an enterprise customer facing project /program management role
Strong leadership skills and ability to manage work direction across a multitude of groups and levels within the organization.
Ability to communicate effectively with stakeholders, clients and senior business leadership.
Should possess the ability to establish and maintain a business relationship with clients and with internal stakeholders
Ability to analyze clients' business purposes, goals and needs
Must be highly organized, detail oriented and follow through on all tasks
Understand root causes of problems and drive toward optimal solution.
Ability to satisfy customer needs and concerns while representing HPE business interest.
Program management certification and / or MBA preferred.
SaaS experience preferred.

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