PC Ne2rk Support Technician

About Engility:
Engility delivers innovative solutions to critical challenges facing the nation and the world. As a premier provider of integrated services for the U.S. government, we support the Department of Defense, intelligence community, space communities, federal civilian agencies and international customers. Engility is dedicated to making lives better, safer and more secure.
Description:
The PC Network Support Technician will be able to immediately ensure that all of the technological systems that the company uses are maintained and operational. Support must be delivered via phone, in-person, e-mail and other tools and may cover a wide array of technologies including but not limited to basic PC components, PC software, Logical access controls including Active Directory management and multi-factor VPN, security controls, and enterprise software.
Day-to-day activities of this position will vary, as new problems and issues may arise with continuous updates and introduction of software and technology. In addition, this role is an importance piece in communicating to other staff how the company's software and hardware work to other staff; this means the ideal candidate will frequently talk with members of other departments that have issues with their information systems, and to fix and explain the problems they are having.
Position will be expected to provide complete onsite support for a major regional office, and may be called upon to perform regular (weekly or monthly) visits to nearby satellite offices (< 15 miles) as needed.
Additional travel (10-15 days/yr.) to other locations including initial orientation and training in Northern Virginia/Washington DC area would be expected.
The position will be responsible for developing and maintaining software images/packages and ensuring continual compliance with patching, vulnerability remediation, and alignment with best practices for end user computing and software.
Helps design, review, and modify documentation, processes, or scripts to improve the efficiency and productivity of systems both new and already in place.
Compiles frequent user issues and work with design, development, and engineering teams to help facilitate updates and functions for future products.
The technician also participates in assessing the productivity of the help desk and tech support teams and may handle or facilitate escalated technical support situations; in these situations, they must work to find solutions to satisfy both the user and company.
Required Qualifications:
Bachelors in IT or related field or equivalent experience and/or certifications.
4+ years in IT, at least 3 years supporting end users and end user computing (including mobile devices)
Must have existing knowledge of much of the standard IT Service Catalog and be able to rapidly adopt knowledge of Engility?s implementations.
Requires extensive knowledge and capability in architecting, deploying, and maintaining Windows 7 and Windows 10 based images and software.
As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology.
Must be technologically savvy and focused on finding solutions to issues with information systems integration.
Excellent verbal and written communication skills.
Excellent customer service skills.
Advanced technical support/troubleshooting skills.
Demonstrated abilities and experience in build engineering and troubleshooting. Good understanding of Windows Client & Server OS, Deployment techniques using SMS, SCCM, Altiris, Ghost, or other similar technology.
Understand Active Directory-based user access controls, Group Policy Objects (GPO), Local Policy Objects (LPO) and their impact on system configuration.
Fundamental understanding of security components & technologies such as firewalls and anti-virus policies.
Desired Qualifications:
Experience supporting and troubleshooting Cisco VOIP/UCS environments.
Experience supporting mobile device management (MDM) solutions.
Working knowledge of ITIL principles, development lifecycle.
Experience identifying, ordering, and inventorying software and hardware in a corporate environment. 5c8371f9dce44a8497a653a1f76bb366

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