Sr. Exchange Engineer

NaviSite, a Time Warner Cable company, is the premier provider of complex hosting, application management, and managed Cloud services for the enterprise market. We provide customized and scalable solutions leveraging industry leading hosting infrastructure, a full suite of managed services, and custom and packaged application life cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions delivered through our global footprint, comprised of state-of-the-art data centers. For more information, please visit
Support complex hosted installations of Microsoft Exchange and Microsoft Lync (including 2010 and 2013 and O365 versions) in both subdomain and resource forest configurations for NaviSite?s hosted Messaging & Collaboration Customers.
Job Details:
? Work with Exchange/Lync Engineering Architects, Messaging & Collaboration Management, Sales Architects and Product Management as needed to craft and support new and existing customer solutions and provide customers with a positive experience.
? Support Exchange,O365 and Lync customers at NaviSite, including participating in the implementation handoff, certifying the internal server/networking specifications to NaviSite?s Messaging standards, working with the customer to extend Active Directory into NaviSite, safely installing Exchange and/or Lync into a NaviSite-managed subdomain or a resource forest domain, and crafting custom front-end cutover, DR testing, and user migrations procedures specific to the customer?s business requirements and technical details.
? Document and support customer architectures for Exchange 2010 and 2013, including modularized sub-components such as archiving, Edge Transport services, reverse proxy with or without pre-authentication, and intersections with other Messaging product layers such as Lync.
? Document and support customer?s production architectures for Lync, including sub-components for features such as Edge Services, Archiving, Federation. Architectures could include front-end protocol diagrams in conjunction with networking, basic server footprint diagrams, and multiple datacenter Disaster Recovery diagrams.
? Provide ongoing feedback and hands-on improvement into our documentation, QA, and overall Project practices.
? Serve as operational 3rd level of escalation for Microsoft Exchange and Microsoft Lync issues, including taking on-call rotations.
? Actively participate in team knowledge capture and management.
? Provide exceptional services in identifying root causes and solutions to application problems.
? Lead resolution of specific issues and internal projects (such as customer Health checks) associated with assigned responsibilities.
? Communicate progress on projects and production support to Management on a regular basis.
? Proactively stay up-to-date on releases of the Exchange Lync product.
? Expert knowledge of Exchange 2010, 2013 and O365 features and architecture requirements, with a focus on production support.
? Expert knowledge of Lync 2013 and 2010, including enterprise pools, geographic redundancy, federation, public IM connectivity, archiving, audio/video, web conferencing, and telephony integration.
? Deep experience / comfort with writing, inheriting, debugging, and running PowerShell scripts for Exchange and Lync.
? Experience with Exchange and Lync recovery scenarios and processes.
? Deep understanding of Active Directory and its underlying relationship and dependencies with proper operation of O365, Exchange and Lync.
? Experience migrating and supporting previous versions and competing platforms to newer versions of Exchange and Lync.
? 7-10 years working primarily with Exchange and Lync.
? Hands-on EMM / MDM / BES experience a plus.
? Experience with TMG, IIS ARR or IIS WAP a plus.
? Experience supporting Microsoft Systems center (SCOM 2012)
? Candidates with varied experience (especially previous Hosting experience) will be strongly preferred.
? 4 year degree preferred.
? Will carry a phone for work (BYOD or Corporate) and will occasionally be on call 24 hours.
? Ability to clearly document testing plans, test results, instructions and status reports based on document formatting standards.
? Ability to write clear documentation.
? Ability to conceptualize and document a process in Visio and in a set of procedures as needed.
? Ability to communicate progress information clearly ? both orally and in writing.
Company Description:

Time Warner Cable is among the largest providers of video, high-speed data and voice services in the United States, connecting 16 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services. Time Warner Cable Media, the advertising sales arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions.


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