SR. Principal Business Process Analyst – Sales & Customer Service

SR. Principal Business Process Analyst ? Sales & Customer Service has a key change agent role to develop, refine, and unify Corporate Processes and tools across Sales, Sales Operations, Customer Service, Order Management, and Pricing. This individual will align business strategies with IT systems deployment to ensure IT priorities are consistent with Sales and Customer Service goals and objectives. This role will be a leader in MKS' mission to standardize business practices and solutions across the MKS business units and functions. Responsibilities: Process Improvement Partner with Sales and Customer Service to identify and address opportunities to improve organizational effectiveness due to evolving business strategies or environments and / or provide guidance on large scale changes and programs. Meet with Sales and Customer Service to provide short-term focused consultations on common organizational, systems, process and change-related challenges. Develop, refine, and unify Sales and Customer Service processes/tools on a Corporate Global level. Plan and manage business diagnosis, process model development and analysis, best practices research, and to-be process development. Documents, analyzes and organizes requirements, specifications, business processes and recommendations related to proposed solutions. Gathers and provides input into functional requirements and specifications for software solutions. Models requirements as user stories and acceptance criteria. Use process improvement principles and tools to achieve significant improvement results, like value stream mapping. Drive for high quality results. Develop practical solutions to solve complex business problems. Passionately advocate the MKS mission for common business processes and technologies across the MKS business units and functions. Business Engagement Support Sales and Customer Service user community and engage stake holders to drive results. Function as change agent to instill process improvement culture throughout the company. Develop strong relationships with Sales and Customer Service stakeholders leading to business satisfaction through process improvement and project results aligned to Sales and Customer Service goals. Communicates effectively with IT, Sales and Customer Service to identify business needs and evaluate alternative solutions. Continually seeks opportunities to increase customer satisfaction and deepen business relationships. Builds an understanding of Sales and Customer Service's business, organization and objectives. Work with Sales, Customer Service and IT leadership to prioritize demand against the MKS, Sales and Customer Service goals. Assess change readiness and prepare plans for helping business stakeholders through change. Communication Collaborate with IT organization with regard to new processes, tools implementation, and feature enhancements/bug fixes. Assists in the facilitation of meetings. Delivers informative, well-organized presentations. Understands how to communicate difficult/sensitive information tactfully. Facilitates decision making and conflict resolution. Acts as a liaison between technical and non-technical stakeholders. Communicates and resolves issues quickly. Educates/mentors user community on various aspects of process improvement through automation and business procedure delivery. Foster cross-functional communication enabling highly integrated end to end process and solutions quality. Project Execution Maintains awareness of project deadlines and schedules; meets deadlines. Coordinates multi-disciplinary business resources in accordance with schedules. Creates and/or contributes to project deliverables and reporting (project plan, status reports, stakeholder analysis, risk/mitigation, etc.). Documents issues and tracks them to completion. Identifies and mitigates project risks. Contributes to and participates in quarterly planning, roadmap, Sales and Customer Service meetings. Works directly with IT team to ensure commitments are met and software is delivered reliably and predictably. Applies MKS established solution delivery framework to project execution. Facilitate change management process and help define the structural and cultural changes required to reach project goals. Function as subject matter expert and lead projects including coaching team members. Develop training documentation and presentations. Perform classroom training for business users and functional leads. Support implementation, cutover, and post "go-live" support of new processes and tools. Problem Solving Assess impact of critical issues, think analytically and suggest solutions. Exhibits confidence and knowledge of industry practices when solving business problems. Works with other process analysts, IT business analysts, and other team members to continually refine and improve our solution delivery. Requirements: Bachelor's degree preferred and 5+ years' related experience in Sales, Sales Operations or Customer Service (finance shared services, general accounting, business function/corporate controller,) and business process/tools implementation. Prior experience in ERP Implementation, at least one or more successful implementations, manufacturing environment with product costing preferred. Prior experience in CRM Implementation, at least one or more successful implementations. Well organized and results-driven individual. Excellent consultative, presentation, and facilitation skills Superb problem solving skills; logical and analytical thinker Proven teamwork capabilities; strong relationship management and interpersonal skills Strong oral and written communication skills Attentive to details and deadlines; ability to manage multiple initiatives Strong project management, planning and organizational skills Ability to effectively work independently and identify when to engage others Ability to identify strategic priorities and direction in complex and ambiguous circumstances Skilled at delivering results in a cross-functional matrix team environment. Ability to travel domestically and internationally to insure successful implementations of the Business Systems at various MKS facilities. Prior experience training and presenting to group classes. Proficiency in the following applications: Oracle ERP, Salescloud, SalesForce CRM, Excel, Visio, Word, MS Project. 20% Travel required. 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