Business Systems Analyst - Salesforce.com

Company Name:
The Bowdoin Group
Business Systems Consultant - Salesforce.com
Our Boston-based Investment Management client prides itself on working with the best and newest technologies. They are currently looking for a BSA to come in and contribute to their existing CRM solution (Salesforce.com). The Business Systems Consultant participates in projects requiring applied knowledge of systems to translate business needs into functional requirements, develops specifications and business requirements documents, participates in the development and review of acceptance test plans and coordinates issue resolution with application developers.
The successful candidate will effectively collaborate with our Client's team leaders during the discovery phase of product development projects in order to set the stage for further technical elaboration and construction. The candidate will be expected to understand the current business workflow, enterprise solution and how they are part of an integrated solution. Working as part of the overall CRM team the candidate must be able to vet out enhancements and new product ideas with business partners to expand the depth and breadth of Salesforce CRM and Platform functionality.
PRIMARY DUTIES AND RESPONSIBILITIES: % Time
Create functional designs and review technical designs. 20%
Research and obtain answers to detailed construction questions and develop unit test plans. 20%
Define detailed workflow, data and system processing requirements for bug fixes and enhancements based on user requirement reviews. Obtain approval from business partners 20%
Collaborate with business partners on end user training and implementation. 10%
Provide user support for applications that are in production. 10%
Execute unit and system test and review results with Team Leader and business partners. 10%
Participate in conceptual design. 10%
The candidate will be expected to help develop and understand the product roadmap as well as develop a high-level understanding of the technology infrastructure. The candidate will be passionate about CRM, Web, Mobile, Sales and Marketing applications and remain updated on the latest product functionality as well as best practices.
This position has business interaction and responsibilities that include: Ability to express and exchange ideas by means of spoken word. Providing insight into Salesforce product usage, functionality and capabilities. Input into estimating systems costs and ROI. Proactively seek to improve day-to-day efficiency and automate activities wherever possible
Experience with the following:
Preferred experience with Conga Composer and other Salesforce Application Exchange Products
Preferred experience working with relational databases and analytic tools.
Preferred background implementing / optimizing Salesforce across multiple organizations
Financial Services / Retail Brokerage, Call Center experience is a plus
Education
B.S. in Business, Computer Science, Software Engineering, MIS or equivalent work experience.
To apply or for more information, please contact Tia Neak at 781-263-5229 or

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