Field Service Supervisor

Company Name:
Power-One, Inc.
ABB Product Group Solar designs, manufactures and sells inverters and related infrastructure products for the solar market. ABB's newest facility supporting renewable energy is located in Phoenix, Arizona. There the company produces its industry-leading three phase utility and commercial grade inverters ranging in power from 500KW to 2MW.

Field Service Supervisor- ABB Product Group Solar Northeast Coast
The field service supervisor is responsible to manage the performance, enforce policies and procedures, ensure safety and service delivery operations of the field team in the renewable energy field. The field service supervisor works with assigned projects and territory accounts to understand their business needs and directs the field team to deliver, install, and repair power inverter systems in the field.
Guides the assigned team performance of in house and customer site support activities involving the repair, installation, preventive and corrective maintenance of electrical/electronic equipment and sub-systems used for power conversion in the renewable energy field. Work closely with residential, commercial, and utility customers, managing the coordination of project activities. Monitor and verify the performance and required maintenance of assigned customer equipment.
Develop, Maintain and Report out on field service customer accounts as it pertains to:
Maintain and service inverters and associated capital equipment to ensure 100% customer satisfaction.
Maintain tools and team equipment and parts accuracy
Interact with customers and coworkers at a professional level, able to work both independently and as part of a multi-tasking team.
Perform field based repair, testing and re-certificating of inverters
Perform remote on site customer services, including installing, commissioning, troubleshooting and repairing of inverter equipment and related products.
Calibrate and coordinate equipment according to precise specifications.
Provide technical support to customers on site and via telephone and email.
Provide multi-level user training.
Maintain administrative support for team and ensure accuracy such as PTO, expense approval, training records, and annual reviews.
Provide support to engineering, manufacturing, and sales.
Provide adequate documentation and reports upon completion of each assigned job.
Perform field engineering projects while maintaining safety standards.
Complete onsite audits for improved reliability.
Carry out on site root cause analysis on equipment failures.
Prepare proposals for services and engineering activities.
Prepare and deliver project documentation and progress reports for internal and external clients.
Execute field and office performance and failure testing, include analysis and repair plan.
Act as technical liaison between ABB Product Group Solar and client.
Make recommendations, based on audits and analysis, to technical personnel for repair and maintenance of equipment.
Technical Skills:
Bachelor's degree in Engineering or equivalent
AC/DC Power Conversion and Control experience.
3-5 years of direct industry field experience
Strong verbal and written communication skills to communicate with and maintain effective relationships with customers.
Knowledge of Mechanical principles, electronics and AC/DC power distribution.
Communication system knowledge.
3 Years minimum Technical Service or Field Engineering background with on site experience.
Power and electronic service background required, MV background (preferred)
Demonstrated ability to troubleshoot electrical and electronic circuits.
Ability to read and understand electrical and electronic schematics and mechanical drawings.
Ability to configure and repair communication hardware and software.
Good communication skills, use of standard work related PC programs.
Power-point presentation skills
Ability to interact with all levels of management and customer base.
Ability to lift and move objects up to 70lbs.
Ability to travel up to 70%, some nights and weekends.
Motor Vehicle Report- requires clean driving record

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