MP RPO
Who you are:
The Customer Service Support Representative will be the face of NEO Lab, working with our various clients to input prescriptions for a variety of orthodontic appliances.
As you gain tenure you are required to learn about basic oral structure, tooth anatomy, tooth numbering systems and a wide variety of basic orthodontic appliances, with many minor variations, and their functions.
This position can require overtime hours, as needed, in times of increased workload.
ABOUT OUR CLIENT:
Our client NEOlab, or New England Orthodontic Laboratory, is a family-owned and family-run orthodontics manufacturer serving the Boston area.
They are located in Andover, MA and are home to more than 120 employees.
Duties and
Responsibilities:
Input patient data from doctors' prescriptions for orthodontic models or appliancesField phone inquiries and operate a multi-line phone systemMake phone calls to doctor's offices to clarify or request missing informationHelp with remakes and repairs when neededUse UPS World ShipAbility to multitask and cross train when needed in other areasFollow detailed directionsProblem solve as needed Learn when to ask for assistance and when to independently make decisionsWork as a team playerWork in a fast-paced manufacturing environmentWork in a stationary position for several hours at a timeLook at a computer screen for several hours at a timeMINIMUM EDUCATION AND WORK EXPERIENCEDetailed orientated Great work ethicProfessional phone presentationTime management skills Must have a positive attitude and work well with others.
About the Company:
MP RPOWebsite:
https:
//mprpo.
isolvedhire.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Customer Service Support Representative will be the face of NEO Lab, working with our various clients to input prescriptions for a variety of orthodontic appliances.
As you gain tenure you are required to learn about basic oral structure, tooth anatomy, tooth numbering systems and a wide variety of basic orthodontic appliances, with many minor variations, and their functions.
This position can require overtime hours, as needed, in times of increased workload.
ABOUT OUR CLIENT:
Our client NEOlab, or New England Orthodontic Laboratory, is a family-owned and family-run orthodontics manufacturer serving the Boston area.
They are located in Andover, MA and are home to more than 120 employees.
Duties and
Responsibilities:
Input patient data from doctors' prescriptions for orthodontic models or appliancesField phone inquiries and operate a multi-line phone systemMake phone calls to doctor's offices to clarify or request missing informationHelp with remakes and repairs when neededUse UPS World ShipAbility to multitask and cross train when needed in other areasFollow detailed directionsProblem solve as needed Learn when to ask for assistance and when to independently make decisionsWork as a team playerWork in a fast-paced manufacturing environmentWork in a stationary position for several hours at a timeLook at a computer screen for several hours at a timeMINIMUM EDUCATION AND WORK EXPERIENCEDetailed orientated Great work ethicProfessional phone presentationTime management skills Must have a positive attitude and work well with others.
About the Company:
MP RPOWebsite:
https:
//mprpo.
isolvedhire.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
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