Help Desk Specialist
3.
0 Andover, MA Andover, MA Full-time Full-time $55,000 - $70,000 a year $55,000 - $70,000 a year 17 hours ago 17 hours ago 17 hours ago Berkshire Hathaway Shoe Holdings, Inc.
is currently looking for an IT Support Specialist with Windows, MAC OS, & Linux computer knowledge for an opening we have at our Andover, MA location.
This candidate will be providing technical support for desktop, laptop, mobile devices, printers, and software via the phone and desk side support.
Individuals will need to be able to troubleshoot applications, diagnose desktop/laptop operating system software problems, and interact with users by phone and remote access of their desktop.
This candidate will need to have good knowledge of hardware, software, and networking technologies as well as specific software that includes, but is not limited to Windows, MAC OS, Linux operating systems, and Microsoft Office, Adobe, and web applications.
Candidates must have excellent customer service skills and exceptional phone etiquette.
Candidates will also need strong organizational skills for Inventory management and asset purchasing.
Knowledge of ticketing system experience is a plus.
Required Skills:
Windows, Apple, Linux computer desktop and mobile devices hardware/software trouble-shooting experience, Adobe software, MS Office, printer support experience.
Purchasing and asset management.
Duties will include:
Work as part of the Helpdesk team and log/dispatch calls for resolution and escalation of issues.
Provide software application and configuration support for:
MSOffice (Excel, Word, PowerPoint, Access, Outlook, etc.
), Meraki VPN, and other corporate applications Provide hardware/software support to the organization Perform tasks associated with basic system administration.
Assist with local network and telephone issues.
Work with all levels of the organization in a professional and service-oriented manner.
Able to lift/move computers/monitors/servers Able to work onsite and remote offices as needed.
Lift/move computers/monitors/servers Work onsite and remote offices as needed.
Candidate must have the following social skills:
1) Friendly and excellent phone manners.
2) Time management and organization.
3) Learn and adapt quickly in a fast and evolving environment.
4) They can work equally well in team or as an individual.
Job Type:
Full-time Pay:
$55,000.
00 - $70,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance Experience level:
1 year 2 years 3 years Schedule:
Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Andover, MA Andover, MA Full-time Full-time $55,000 - $70,000 a year $55,000 - $70,000 a year 17 hours ago 17 hours ago 17 hours ago Berkshire Hathaway Shoe Holdings, Inc.
is currently looking for an IT Support Specialist with Windows, MAC OS, & Linux computer knowledge for an opening we have at our Andover, MA location.
This candidate will be providing technical support for desktop, laptop, mobile devices, printers, and software via the phone and desk side support.
Individuals will need to be able to troubleshoot applications, diagnose desktop/laptop operating system software problems, and interact with users by phone and remote access of their desktop.
This candidate will need to have good knowledge of hardware, software, and networking technologies as well as specific software that includes, but is not limited to Windows, MAC OS, Linux operating systems, and Microsoft Office, Adobe, and web applications.
Candidates must have excellent customer service skills and exceptional phone etiquette.
Candidates will also need strong organizational skills for Inventory management and asset purchasing.
Knowledge of ticketing system experience is a plus.
Required Skills:
Windows, Apple, Linux computer desktop and mobile devices hardware/software trouble-shooting experience, Adobe software, MS Office, printer support experience.
Purchasing and asset management.
Duties will include:
Work as part of the Helpdesk team and log/dispatch calls for resolution and escalation of issues.
Provide software application and configuration support for:
MSOffice (Excel, Word, PowerPoint, Access, Outlook, etc.
), Meraki VPN, and other corporate applications Provide hardware/software support to the organization Perform tasks associated with basic system administration.
Assist with local network and telephone issues.
Work with all levels of the organization in a professional and service-oriented manner.
Able to lift/move computers/monitors/servers Able to work onsite and remote offices as needed.
Lift/move computers/monitors/servers Work onsite and remote offices as needed.
Candidate must have the following social skills:
1) Friendly and excellent phone manners.
2) Time management and organization.
3) Learn and adapt quickly in a fast and evolving environment.
4) They can work equally well in team or as an individual.
Job Type:
Full-time Pay:
$55,000.
00 - $70,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance Experience level:
1 year 2 years 3 years Schedule:
Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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