Receptionist/Office Assistant
Andover Housing Authority Andover Housing Authority Andover, MA Andover, MA Full-time Full-time $39,000 a year $39,000 a year 6 days ago 6 days ago 6 days ago ANDOVER HOUSING AUTHORITY Receptionist/Office Assistant Position:
Receptionist/Office Assistant Immediate supervisor:
Under the general direction of the Program Manager or as directed by the Executive Director.
Job Description:
The role of the receptionist is to work in an interactive manner with residents, applicants, vendors, staff, and the public by answering phones and greeting walk-in guests in a friendly way to maintain positive relationships.
This includes the performance of general administrative office tasks in support of the achievement of the Authority's goals and objectives.
Duties and Responsibilities Assist the Authority in day to day operations including, answer telephones, tenant/ applicant questions, and greet visitors in a business-like, friendly, positive, professional manner and direct to appropriate department staff.
Maintain current and accessible resource information and applications in the lobby area.
Receive and distribute incoming documents to appropriate staff.
Send, receive and input public housing and Section 8 applications to waitlist Maintain information logs Maintains tenant lists and parking lists for each development Collects eligibility information for all applicants Assist with the tenant selection and qualification process on CHAMPS.
Determines initial eligibility for applicants Reviews emergencies and standard applications in accordance with EOHLC regulations Handles the ROBO call system for any outgoing notices to tenants Performs other routine clerical assignments including filing, copying, scanning, uploading, faxing, mailing, and typing documents, assisting program staffs as needed Sorts and distributes incoming mail.
Maintenance of housing waitlists using the Massachusetts Common Housing Application for Massachusetts Programs system (CHAMP) and the Authority's internal software.
Respond to general inquiries and provide accurate information related to available programs, and resources available in the community.
Receive and accurately input work-order requests.
Maintain Inventory of assets Prepare weekly reports on all request for maintenance indicating incomplete/ complete work orders Keep front office supplies in order including maintaining paper in copy machines.
Perform all other related duties as requested in support of all departments.
Providing front desk customer service:
courteously making and responding to telephone calls and email contacts.
Scheduling and confirming appointments for office staff and pest control Data-entry, preparing reports and other documents; Any other duties or tasks as assigned.
Qualifications Successfully pass a drug, physical exam, CORI and employment background check; Must have excellent customer service skills; Effective computer literacy skills including but not limited to working knowledge MS Office and Outlook; Must have excellent written and oral communication skills and ability to understand and carry out oral and written instructions; Must be well organized and accurate in data entry; Must be able to work well with persons of diverse backgrounds:
applicants, residents and staff; Must exercise good judgement in maintaining confidentiality of all programs and work related duties; Must possess a minimum of a high school or GED Physical requirements Must have ability to walk hallways and offices and walk up and down stairs and lift and/or move up to 25lbs.
unassisted Job Type:
Full-time Pay:
$39,000.
00 per year
Benefits:
Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
In person Duties and Responsibilities.
Estimated Salary: $20 to $28 per hour based on qualifications.
Receptionist/Office Assistant Immediate supervisor:
Under the general direction of the Program Manager or as directed by the Executive Director.
Job Description:
The role of the receptionist is to work in an interactive manner with residents, applicants, vendors, staff, and the public by answering phones and greeting walk-in guests in a friendly way to maintain positive relationships.
This includes the performance of general administrative office tasks in support of the achievement of the Authority's goals and objectives.
Duties and Responsibilities Assist the Authority in day to day operations including, answer telephones, tenant/ applicant questions, and greet visitors in a business-like, friendly, positive, professional manner and direct to appropriate department staff.
Maintain current and accessible resource information and applications in the lobby area.
Receive and distribute incoming documents to appropriate staff.
Send, receive and input public housing and Section 8 applications to waitlist Maintain information logs Maintains tenant lists and parking lists for each development Collects eligibility information for all applicants Assist with the tenant selection and qualification process on CHAMPS.
Determines initial eligibility for applicants Reviews emergencies and standard applications in accordance with EOHLC regulations Handles the ROBO call system for any outgoing notices to tenants Performs other routine clerical assignments including filing, copying, scanning, uploading, faxing, mailing, and typing documents, assisting program staffs as needed Sorts and distributes incoming mail.
Maintenance of housing waitlists using the Massachusetts Common Housing Application for Massachusetts Programs system (CHAMP) and the Authority's internal software.
Respond to general inquiries and provide accurate information related to available programs, and resources available in the community.
Receive and accurately input work-order requests.
Maintain Inventory of assets Prepare weekly reports on all request for maintenance indicating incomplete/ complete work orders Keep front office supplies in order including maintaining paper in copy machines.
Perform all other related duties as requested in support of all departments.
Providing front desk customer service:
courteously making and responding to telephone calls and email contacts.
Scheduling and confirming appointments for office staff and pest control Data-entry, preparing reports and other documents; Any other duties or tasks as assigned.
Qualifications Successfully pass a drug, physical exam, CORI and employment background check; Must have excellent customer service skills; Effective computer literacy skills including but not limited to working knowledge MS Office and Outlook; Must have excellent written and oral communication skills and ability to understand and carry out oral and written instructions; Must be well organized and accurate in data entry; Must be able to work well with persons of diverse backgrounds:
applicants, residents and staff; Must exercise good judgement in maintaining confidentiality of all programs and work related duties; Must possess a minimum of a high school or GED Physical requirements Must have ability to walk hallways and offices and walk up and down stairs and lift and/or move up to 25lbs.
unassisted Job Type:
Full-time Pay:
$39,000.
00 per year
Benefits:
Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
In person Duties and Responsibilities.
Estimated Salary: $20 to $28 per hour based on qualifications.
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