Site Soft Services Manager
3.
7 1 hour ago Full Job Description JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.
We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.
Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are looking for a strong team player with the ability to grasp new ideas and change direction quickly, in a fast-paced environment.
This client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality culture in the workplace.
The Soft Services Manager is a leader responsible for governing, overseeing, and supporting services such as:
Housekeeping, Food Services, Vending and Lawncare.
This role will partner will vendors in support of services, to meet strategic business objectives and key performance indicators.
Job Description What is your day to day? This position requires interaction with the Site Leadership team, Client, Vendors, Operational, and Support staff and will be in a fast-paced environment consistent with handling multiple demands and priorities, candidate must be able to process and develop information to meet their needs, as well as coordinate various site level facility activities and projects.
The candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high-quality decisions.
Key Responsibilities Oversee the Soft Services and related vendor partner relationships by providing a seamless interface with site employer leadership and client through organization, leadership, responsiveness, and creativity.
Lead with a Hospitality Mindset.
Ensures a seamless and consistent level of service is provided.
Ensure the colleague experience from pre- arrival to departure is enhanced through personalized responses to day-to-day requests Create a high-level colleague and visitor experience that promotes value, to help attract and retain talent and clients Lead, develop and implement innovative programs, processes and procedures that reduce costs, increase efficiency, productivity or quality and/or reduce risk for the Client or Firm.
Document processes and ensure appropriate processes are followed.
Manage, coordinate, and execute services, reporting, audits, cost savings, small projects, centralized initiatives, and associated Client relationships Ensure vendor management routines and Service Level Agreements are met and work is completed.
Develop and execute appropriate reporting routines to support site, and/or Client goals and objectives Assist in site Compliance/Operations audit(s).
In consultation and collaboration with leadership, oversee the operation, staffing, performance, and development of the service delivery staff and vendors.
Coordinate discussions with each direct report regarding goal setting, performance reviews, career development planning and incentive/salary administration.
(If applicable).
Performs additional job duties, as requested.
Provide a high level of detail, organized, flexibility, and wiliness to assume new projects.
Coordinate and manage performance of Services after normal business hours and during weekends as necessary or appropriate to provide, perform and deliver the Services, or as reasonably requested.
Participate in Employee training programs to improve skill levels and competencies Manage and track work through work order system.
Comply with all state and local regulations, as well as firm and client safety requirements.
Desired experience and technical skills:
Required A minimum of 5 years prior experience in Facilities Services, Facilities Management, Property Management, Janitorial/Housekeeping Management Janitorial/Housekeeping Management Experience Preferred Strong strategic and analytical thinking Proven track record of excellent internal and external customer service Previous people and vendor management experience required.
High degree of innovation and independence and the ability to work with minimal supervision Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook etc.
) Preferred Experience working in Manufacturing preferred but not required.
Experience working in a pharmaceutical environment required.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below.
We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL - We're JLL--a leading professional services and investment management firm specializing in real estate.
We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.
As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
That's why we're committed to our purpose to shape the future of real estate for a better world.
We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.
And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 1 hour ago Full Job Description JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.
We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.
Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are looking for a strong team player with the ability to grasp new ideas and change direction quickly, in a fast-paced environment.
This client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality culture in the workplace.
The Soft Services Manager is a leader responsible for governing, overseeing, and supporting services such as:
Housekeeping, Food Services, Vending and Lawncare.
This role will partner will vendors in support of services, to meet strategic business objectives and key performance indicators.
Job Description What is your day to day? This position requires interaction with the Site Leadership team, Client, Vendors, Operational, and Support staff and will be in a fast-paced environment consistent with handling multiple demands and priorities, candidate must be able to process and develop information to meet their needs, as well as coordinate various site level facility activities and projects.
The candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high-quality decisions.
Key Responsibilities Oversee the Soft Services and related vendor partner relationships by providing a seamless interface with site employer leadership and client through organization, leadership, responsiveness, and creativity.
Lead with a Hospitality Mindset.
Ensures a seamless and consistent level of service is provided.
Ensure the colleague experience from pre- arrival to departure is enhanced through personalized responses to day-to-day requests Create a high-level colleague and visitor experience that promotes value, to help attract and retain talent and clients Lead, develop and implement innovative programs, processes and procedures that reduce costs, increase efficiency, productivity or quality and/or reduce risk for the Client or Firm.
Document processes and ensure appropriate processes are followed.
Manage, coordinate, and execute services, reporting, audits, cost savings, small projects, centralized initiatives, and associated Client relationships Ensure vendor management routines and Service Level Agreements are met and work is completed.
Develop and execute appropriate reporting routines to support site, and/or Client goals and objectives Assist in site Compliance/Operations audit(s).
In consultation and collaboration with leadership, oversee the operation, staffing, performance, and development of the service delivery staff and vendors.
Coordinate discussions with each direct report regarding goal setting, performance reviews, career development planning and incentive/salary administration.
(If applicable).
Performs additional job duties, as requested.
Provide a high level of detail, organized, flexibility, and wiliness to assume new projects.
Coordinate and manage performance of Services after normal business hours and during weekends as necessary or appropriate to provide, perform and deliver the Services, or as reasonably requested.
Participate in Employee training programs to improve skill levels and competencies Manage and track work through work order system.
Comply with all state and local regulations, as well as firm and client safety requirements.
Desired experience and technical skills:
Required A minimum of 5 years prior experience in Facilities Services, Facilities Management, Property Management, Janitorial/Housekeeping Management Janitorial/Housekeeping Management Experience Preferred Strong strategic and analytical thinking Proven track record of excellent internal and external customer service Previous people and vendor management experience required.
High degree of innovation and independence and the ability to work with minimal supervision Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook etc.
) Preferred Experience working in Manufacturing preferred but not required.
Experience working in a pharmaceutical environment required.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below.
We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL - We're JLL--a leading professional services and investment management firm specializing in real estate.
We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.
As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
That's why we're committed to our purpose to shape the future of real estate for a better world.
We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.
And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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