Manager, Client Services at Broadridge in Andover, MA
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. In this role you will own and ensure an optimal client experience as it relates to all aspects of proxy services for clients in the financial services industry. This leader enables, supports, and leads the business by providing oversight, mentoring, and guidance to a staff responsible for project management, operational, and production activities for a wide range of projects of varying complexity and requirements. We are looking for a highly innovative, self-motivated, energetic individual with excellent communication, organizational, and negotiation skills with an ability to drive the business, identify opportunities for increased revenue, increase operational efficiencies, improve client relationships, and lead the team to success. We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge office and given the flexibility to work remotely. Job
Responsibilities:
Responsible and accountable for a team of associates, developing, coaching, mentoring and retaining high performance staff, enabling and empowering team to improve upon service model, exceed client expectations, and drive results. Maintains and develops relationships with clients, ensuring high client satisfaction, attending industry events and maintaining expert knowledge on developments and initiatives in the financial services industry impacting mutual fund proxy. Establishing clearly defined goals and objectives for the team in support of the strategy and vision of Broadridge. Develops and maintains productivity, quality, and client service metrics and strategies. Oversight of complex, high profile campaigns, participating in client and internal meetings to provide guidance and support to staff. Identify, create, and maintain procedural documentation, routinely review procedures, collaborating with departmental leaders, to ensure quality, audit, and service excellence metrics are followed for minimal Broadridge exposure and risk on projects. Collaborates effectively to identify creative alternatives to project challenges, leads subject matter experts to resolve challenges, removing obstacles and impediments to ensure business and operational objectives are met. Preferred
Qualifications:
Bachelor's degree or equivalent experience preferred Extensive project management experience or PMP certification Five to seven years of mutual fund industry and/or insurance product knowledge Skills/Competencies:
Solid and extensive written and oral communication skills Excellent presentation skills Highly proficient in Word, Excel, and PowerPoint Highly organized with ability to meet tight and competing deadlines Detail oriented with ability to multi-task Able to conceptualize innovative and creative approaches to project challenges Location for this position can be flexible.
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Responsible and accountable for a team of associates, developing, coaching, mentoring and retaining high performance staff, enabling and empowering team to improve upon service model, exceed client expectations, and drive results. Maintains and develops relationships with clients, ensuring high client satisfaction, attending industry events and maintaining expert knowledge on developments and initiatives in the financial services industry impacting mutual fund proxy. Establishing clearly defined goals and objectives for the team in support of the strategy and vision of Broadridge. Develops and maintains productivity, quality, and client service metrics and strategies. Oversight of complex, high profile campaigns, participating in client and internal meetings to provide guidance and support to staff. Identify, create, and maintain procedural documentation, routinely review procedures, collaborating with departmental leaders, to ensure quality, audit, and service excellence metrics are followed for minimal Broadridge exposure and risk on projects. Collaborates effectively to identify creative alternatives to project challenges, leads subject matter experts to resolve challenges, removing obstacles and impediments to ensure business and operational objectives are met. Preferred
Qualifications:
Bachelor's degree or equivalent experience preferred Extensive project management experience or PMP certification Five to seven years of mutual fund industry and/or insurance product knowledge Skills/Competencies:
Solid and extensive written and oral communication skills Excellent presentation skills Highly proficient in Word, Excel, and PowerPoint Highly organized with ability to meet tight and competing deadlines Detail oriented with ability to multi-task Able to conceptualize innovative and creative approaches to project challenges Location for this position can be flexible.
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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